IT Services

Helpdesk

If you have any question about the IT services in the Drill Hall Library please use the online help or visit us at the helpdesk near the entrance.

You can also email us or call on:

dhlhelp@medway.ac.uk
01634 883878
Eduroam connect

Guides for all devices can be found at

Canterbury Christ Church University
University of Greenwich
University of Kent

Terms and Conditions

To use this wireless service you must abide by:

Your university IT regulations
JANET Acceptable Use Policy
JANET eduroam UK Policy

Print balance, cost and print from your device

Your print job will not print out unless you have sufficient print credit to cover all of the pages you wish to print.

View your print balance or buy more credit:

Canterbury Christ Church University
University of Greenwich *
University of Kent

* The Greenwich link is only available from computers on the university network, or devices connected to eduroam Wi-Fi on the university campuses.

Current cost of printing

Canterbury Christ Church University
University of Greenwich
University of Kent

Print from your device (also known as web print)

Website to the University printing system. It enables A4 printing via the network to the existing University printing system from your laptop, Mac, tablet or mobile device without the need to install drivers or software. Supported documents types are Microsoft Office, Adobe PDF, txt and image files in the following formats: JPG, GIF, PNG, TIF

Canterbury Christ Church University
University of Greenwich *
University of Kent

* The Greenwich link is only available to devices connected to eduroam Wi-Fi on the university campuses.

Poster PrinterLarge format printing

Using a desktop in the Group Zone of the Drill Hall Library will automatically connect the poster print queues. You can print your poster in 3 sizes:

A2 (small) = £1.00
A1 (medium) = £2.00
A0 (large) = £4.00

Payment will be deducted from your print credit account just like the normal A4 printing. Please see the printing tab for details on how to top up your print credit

Please start a new poster by downloading these PowerPoint template files:

A0 – Portrait (pptx)
A0 – Landscape (pptx)
A1 – Portrait (pptx)
A1 – Landscape (pptx)
A2 – Portrait (pptx)
A2 – Landscape (pptx)

Desktop all in one computerLibrary Computer Login

Desktop Computer logon username is the same as other university systems like the student portal or eduroam WiFi.

Username: abc123@canterbury.ac.uk
Username: abc123d@gre.ac.uk
Username: abc123@kent.ac.uk

Password: your normal University password

Password Reset

If you have forgotten your password please use the link below to reset it.

Canterbury Christ Church University*
University of Greenwich* Students only
University of Kent

* pre-registration of  MFA (Multi-Factor Authentication ) required

Standard System Software

Windows 10
Office 365 (word processing, spreadsheet, publishing etc. )
OneDrive (cloud file storage)
Edge (internet browser)
Ease of Access (accessibility features)
Chrome (internet browser)
Acrobat Reader (PDF viewer)
Take a Break (screen lock for 40 mins)
SPSS (statistical analysis)

Note: Your university also has specialist software for different subject areas available in the library. Some of the larger software packages which may also required hardware are available in the specialist university labs only.

LapSafe lockersNeed to loan a laptop?

Use our LapSafe in the Drill Hall Library. Laptops can be used anywhere on campus and have access to WiFi via eduroam. 

There are two loan options available:

Same day until 9pm. These laptops are loaned without charging cables, and they should not be taken off campus.

3 day loan laptops come with a charging cable and can be taken off campus. They can only connect to eduroam, so there will be no WiFi access off campus.

Microsoft Office 365Microsoft Office 365

Students with a valid academic email address can get Office 365 Education plus 1 TB online storage free. Install Office on up to five PCs or Macs and on other mobile devices, including Windows tablets and iPad.

https://www.microsoft.com/en-gb/education/products/office