IT Services

Helpdesk

If you have any question about the IT services in the Drill Hall Library please use the online help or visit us at the helpdesk near the entrance.

You can also email us or call on:

dhl-ITsupport@gre.ac.uk
01634 883878
Eduroam connectQuick start guide

Select eduroam from the list of wireless networks presented on your device and enter your username in one of the formats below and your university password:

Username: abc123@canterbury.ac.uk
Username: abc123d@gre.ac.uk
Username: abc123@kent.ac.uk

Password: your normal University password

Additional device setup

Android

EAP method = PEAP
Phase-2 authentication = MSCHAPV2
CA certificate = Do not validate / Not specified or None

Apple iPhone/iPad

select Accept on the certificate prompt

Terms and Conditions

To use this wireless service you must abide by:

Your university IT regulations
JANET Acceptable Use Policy
JANET eduroam UK Policy

Laser PrinterPrint balance, cost and print from your device

Your print job will not print out unless you have sufficient print credit to cover all of the pages you wish to print.

View your print balance or buy more credit:

Canterbury Christ Church University
University of Greenwich *
University of Kent

* The Greenwich link is only available from computers on the university network, or devices connected to eduroam Wi-Fi on the university campuses.

Current cost of printing

Canterbury Christ Church University
University of Greenwich -> Help & further information
University of Kent

Print from your device

Web site to the University printing system. It enables A4 black and white and colour printing via the network to the existing University printing system from your laptop, Mac, tablet or mobile device without the need to install drivers or software. Supported documents type are Microsoft Office, Adobe PDF, txt and image files in the following formats: JPG, GIF, PNG, TIF

Canterbury Christ Church University
University of Greenwich *
University of Kent

* The Greenwich link is only available to devices connected to eduroam Wi-Fi on the university campuses.

Poster PrinterLarge format printing
This service is currently suspended until further notice.

At the Helpdesk we can print your poster in A2, A1 and A0 size.

Prices are as follows:

A2 = £1.00
A1 = £2.00
A0 = £4.00

Payment can only be made by credit card or debit card at the helpdesk.

Please start a new poster by downloading these PowerPoint template files:

A0 – Portrait (ppt)
A0 – Landscape (ppt)
A1 – Portrait (ppt)
A1 – Landscape (ppt)
A2 – Portrait (ppt)
A2 – Landscape (ppt)

Desktop all in one computerLibrary Computer Login

A NEW logon format is now supported from this year 2020. This means you can use the same username as other university systems like the student portal or eduroam WiFi.

Username: abc123@canterbury.ac.uk
Username: abc123d@gre.ac.uk
Username: abc123@kent.ac.uk

Password: your normal University password

Standard System Software

Windows 10
Office 365 (word processing, spreadsheet, publishing etc. )
OneDrive (cloud file storage)
Edge (internet browser)
Ease of Access (accessibility features)
Chrome (internet browser)
Acrobat Reader (PDF viewer)
Take a Break (screen lock for 40 mins)
SPSS (statistical analysis)

Note: Your university also has specialist software for different subject areas available in the library. Some of the larger software packages which may also required hardware are available in the specialist university labs only.

Microsoft Office 365Microsoft Office 365

Students with a valid academic email address can get Office 365 Education plus 1 TB online storage free. Install Office on up to five PCs or Macs and on other mobile devices, including Windows tablets and iPad.

https://www.microsoft.com/en-gb/education/products/office